unboxed marketing

group therapy for marketers and business owners

vendor oddities – resolution!

Posted by Steve Buchholz on February 20, 2009

Day three of the vendor saga began with me waking with a decision made. (You cna read Day 1 and Day 2 for all the background.) I called the vendor when they opened and told our rep that if the issue wasn’t resolved the way I needed it to be, I would be forced to end our business relationship.

It killed me to do that. I like this company. They’ve done good work for Western Dakota Tech. But I felt in my gut that I needed to have complete trust in them. I wanted to know I could tell them our secrets so they could help us succeed. I expected the same in return. When I saw that wasn’t the case, I knew we needed to find someone with whom we could forge that kind of relationship.

A few hours later, I received an email from the company owner. It included a link to the platform they would use to build our social network and a call for a cease-fire.

I’m very happy. I told the owner that, and I mean it. We’ll need to do some more salvage work, but things will be better.

Whew.

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