unboxed marketing

group therapy for marketers and business owners

politicking for the people

Posted by Steve Buchholz on April 20, 2009

how important is customer service? how many friends have you told about the poor service you received at a business?

how important is customer service? how many friends have you told about the poor service you received at a business?

Your business is not about you. It’s about your customers and their needs, and that’s what makes customer service so important. The businesses that thrive and are talked about are those that do whatever they can to solve customer problems.

Some politicians even realize this. Especially Pennsylvania state Rep. Kevin Murphy.

Murphy’s Scranton office has installed a drive-through window so constituents can easily ask questions, request services, or just talk to their representative. He staffs the windwo himself certain days of the week. Read and watch the story at WNEP-TV.

That’s great customer service that gets talked about.

Are people talking about you?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

 
%d bloggers like this: